Ordering and payment
How to shop?
Find what you are looking for in the menu at the top of the page or via the search function. Stock status is shown on the product page. We also sell in a physical store, so discrepancies between stated and actual stock may occur in some cases.
How to find the right size?
For most products where relevant, you will find size information on the product page. If you are still unsure, feel free to contact us. We include a return shipping label in all standard packages, so it is easy to exchange or return if something does not fit.
Do I need to register as a customer?
No, you can shop without an account. With an account, you get order history and tracking, and as a member of the members' club, you get member prices when you are logged in.
How do I pay?
You pay with the payment methods shown at checkout. We do not store card information in our own systems.
Delivery
When will my order be delivered?
Items in stock are normally shipped within 48 hours on weekdays.
How will my order be delivered?
Packages are sent with Posten/Bring or PostNord to a pickup point or post office near you, with a return shipping label included. Some small items, such as nose clips and earplugs, are sent as letter mail without a return label and tracking.
Kayaks are sent with a shipping company and are only delivered in Norway. Please provide a delivery address that is attended during the day, for example a workplace. We will contact you to arrange delivery.
How much does shipping cost?
- Orders under 1,500 kr: 140 kr
- Orders over 1,500 kr: free shipping (does not apply to kayaks)
- Kayaks: 4,000 kr
- Click & collect in store: free
The final shipping price, also for delivery outside Norway, is shown at checkout. See also shipping information.
Package tracking
For most shipments, you will receive an email with tracking information when the package is sent. Contact us for tracking of kayaks. Letter mail cannot be tracked.
Can I collect my order in store?
Yes. Select "Pick up in store" at checkout and pick up at Heidalsvegen 1814, 2676 Heidal. The order is paid for in the online store when ordering.
Returns, exchanges and complaints
How do I return an item?
Send an email to info@striestrommer.no with your name, order number and which items you want to return, exchange or complain about. For complaints, please attach a picture of the defect. Pack the item securely, attach the return shipping label and deliver the package where you picked it up. For kayaks and paddles, contact us to arrange a return.
Read more under returns and right of withdrawal.